Feedback

When I texted with my concern, I was told via text to call for assistance. The problem is, the phone tree isn’t clear about what choices to enter when I call. If a text is sent in response to a help request, please offer an extension to choose to enter a ticket number (provided via text, previous conversation, etc.) to be connected to customer service with the details about the help ticket ready at hand. Then confirm identity at that time.

06-29-24 - The parent would like phone call wait/hold times decreased.

I would love to see the chat with support feature removed from the child’s app, or at a minimum able to be blocked. I would think this is a protection for your employees as well, as to not be communicating with a minor. In addition, the pin shouldn’t be easily changed on the child’s account. A parents approval should be a feature that can be turned off/on in the event of younger children.