Feedback

When trying to add my spouse to the family Greenlight account that's set up to my phone/email, I was presented with error messaging that read... "An account with that phone number is already registered" While this messaging could easily include instructions/next steps for resolving the issue, I was left to poke around the website for a link to the helpdesk (which is not easy to find) and ended up chatting with support to resolve. A couple suggestions for improving the language of the message, to help Greenlight's support group as well as customers in our scenario: "An account with that phone number is already registered. Please contact Greenlight Support at support@greenlight.com for help." or "An account with that phone number is already registered. Please <click here> for help." where customer is linked to related helpdesk article w/ next steps Thanks for considering.

There is a limit to the number of children you can add. This is annoying for larger families. I use Greenlight specifically because I have a lot of children and I want an application to manage all of their individual money. Please increase or remove the limit.

I’d love to see an option for generating end-of-year statements for tax reporting purposes. I have three children under 18 who work for my sole proprietorship, and I need to provide my accountant with a statement showing their total earnings for the year—similar to a W-2. Additionally, having a year-end transaction report that shows the payments made to the children with a description of the job they were paid for would help me create an accurate P&L statement. Is this a feature Greenlight could implement in the future?

You are currently keeping all the money under the parent SSN/tax return. That means all the interest and capital gains are taxed at my marginal tax rates. If you kept it as actually belonging to the kids (joint accounts for the checking, custodial accounts for the brokerage) then it wouldn't be taxed at such high rates (in fact, most likely wouldn't be taxed at all). This costs a lot more money than your actual fees. My suggestion is to keep the money & brokerage accounts in the actual kids' names rather than pretending to keep it there but actually having the ownership under the parent.

For situations when grandparents would like to gift these debit cards to children, it would be very beneficial for two parents to also be allowed to manage the account as well

As my oldest is becoming more independent, we are trying to give her the responsibility of carrying a wallet and protecting her debit card so she understands its importance and value once she has a driver’s license. The problem is she’s lost it 3 times this year alone. I’m tired of replacing the card or being in a situation where she’s supposed to pay, but doesn’t have her card or even a way to Zelle or Venmo her funds so I don’t have to pay for her irresponsibility out of my pocket. Having a Parent’s Account debit card would allow me to quickly transfer her Spending money back tot he Parent’s Account and use the Greenlight bank account to cover her charge. Otherwise, I have to transfer it out of Greenlight banking all together and then wait 1-3 business days for my funding bank to be reimbursed.

I want to be able to add my ex-husband to our two daughters’ accounts to send them money but not have my stepdaughter’s account show up. Blended families would love to be able to add different funders to each account and it’s a great marketing strategy since the percentage of blended families and divorced parents is so high. We’ll be your campaign girls! We have a toddler too! 4 girls.

Both parents should have equal access to features. Especially divorced parents where the child is in two households and there are two bank accounts involved. Neither parent should be designated as having more control and oversight of their child's finances than the other.

My son has a greenlight account with me and a separate account with his dad but cannot be logged into both on the app at the same time. I am also not able to use the crash detection, driving reports or SOS alerts function that I pay extra for because his phone number is already linked to his Dad's green light account. If the app would allow multiple accounts to be logged in that you could toggle back and forth between and being able to link two accounts with the same number it would be a huge benefit to customers who have children going back a forth between two homes.