Money debited from giving account
Shaila Bannock
My children used their debit card at the school, which is a nonprofit, and instead of the money coming from their spend anywhere account, it came from their giving account. I’ve talked with customer service, and there is no way to stop that in the future, which I think is a big flaw in the app. Money should never directly debit from the charity/giving account but only be intentionally done from the app.
D
Damian
Thank you for sharing your experience with us, Shaila. We will pass your feedback to the team.
We have a few features that may be helpful for your family's situation.
"Pull overages from Spend Anywhere" feature on each control. To set this up, please follow the steps below:
1) Log in to your Greenlight app
2) Choose the child's icon that you'd like to set this for
3) Tap on the Spending tile
4) Choose the Spending Category or Spend Control (ie Any ATM, Any Grocery Store, etc)
5) Tap "Spending"
6) Turn on the toggle (so that it's green) and you should be all set!
This will allow funds to be pulled for these types of transactions even when funds are in Spend Anywhere!
Greenlight is a convenient and flexible tool that offers the ability to create unique Spend Controls to help monitor and limit your child's Spending. Spend Controls give you the ability to allocate a specific amount of money to a particular store or online merchant. You can also use our general Spend Controls (Any Restaurant, Any Grocery Store, Any Gas Station or Online Gaming) to help you limit your child's spending as you wish so they are not able to spend money at stores or merchants that you may not approve of.
You are able to create a Spend Control for your child by following the steps below:
1) Log in to your Greenlight app
2) Tap on the child's icon that you would like to create a Spend Control for
3) Scroll down and tap on “Spending”
4) Scroll down and tap on “ +Add a specific store”
5) Enter the name of the store you’d like to add, and confirm
If you have any further questions please feel free to reach back out to us!!