Lost or stolen card | Voters

Lost or stolen card

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Aarin Van Curen

It would be really awesome if in the FAQ’s it would tell you the card number will be changed due to lost or stolen, I couldn’t find that anywhere. I’m very glad that it does change.

It might help some parents with worried minds much like myself :)

December 10, 2023

Ray Chan

marked this post as

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Aarin Van Curen

Ray Chan: thank you for adding this information!

Ray Chan

Aarin Van Curen I wanted to share that the we've updated our FAQs to account for this feedback! When a card is replaced, the 16 digit number, CVV, and expiration date are updated to help prevent unauthorized transactions.
Please see the updated articles below: https://help.greenlight.com/hc/en-us/articles/221111327-My-child-s-card-is-lost-or-stolen-What-do-I-do-
https://help.greenlight.com/hc/en-us/articles/1260804128209-How-do-I-order-a-replacement-card-
Thank you for your feedback!

Ray Chan

Hi Aarin! Thanks for the great feedback! We'll be sure to update our FAQs to make sure it's clear for all our families that the card number changes when ordering a replacement card. Thanks!