I was alarmed to receive a notification that my shares had been sold without my consent. Was my account compromised? Did my son have unauthorized access? I opened a support case, but after over 24 hours, I received no update.

After an hour on the phone, I learned that I was on the Core tier, which restricts investing. While I understand the operational complexity of stock trading and am willing to pay for premium features, it was unclear that I was on a trial. What's worse is that I was given no warning whatsoever. Perhaps I would have upgraded if I'd known? Moreover, selling my shares without my input during a downgrade is the absolute worst way to resolve the issue. Who thought this would be a good idea?

This experience has eroded my trust in Greenlight. Even if the premium tier were more convenient than a custodial account, I would not consider it due to this breach of trust.