Hi, so yesterday I had to call your customer service line for the first time. First of all, I just want to say, the actual process was streamlined and no hassle. Secondly, that process was highlighted by the wonderful and amazing Ace K. They walked me through each step flawlessly, effortlessly. They were kind and calm, AND their typing skills were AMAZING. I could hear the clicking in the background and truly could have listened to it all day. ASMR level. Anyway, Ace K. is a true gem of a human, and you are luck to have them. You should probably go ahead and give them a nice raise, not the mamby pamby 3% cost of living situation. I mean, think about it: how often to have an employee who is competent AND kind, who gets customers solutions in record time?! Hold onto this rare piece of human jewel. Plus, in the long-run, a sizable raise for Ace K. will be better than the loss of Ace finding somewhere else to work for more money and you having to rain an employee who will never compare to Ace in the first place. Anyway, I just had to get in writing how amazing my experience was, and you should value Ace -- with words and money -- if you aren't already doing that. Thank you!